Octagon Insurance Company Contact Number

Octagon provide insurance for private car, private van and commercial van ownerships. Whether you’re just hoping to get a good deal on you car’s insurance or are booking on behalf of a business, Octagon will be able to accommodate. As of March 2016, they provide services for over 200,000 car and van customers in the UK.

They value flexibility for their customers very highly and so attempt to offer insurance packages which could suit a large range of people. They allow prospective customers to book their insurance online or over the phone. They have a team of insurance representatives at hand who can talk customers through what they have to offer and help them to determine which package it is that best suits their needs. They provide a selection of additional benefits in order to help customers tailor their package to even more closely match their requirements.

Optional Extras

The optional extras which help tailor their insurance packages are one of the more popular features of the Octagon Insurance packages. Take a look over some of the different benefits which they can provide:

• Legal Expenses: This helps you to recover any uninsured costs after an accident. You could be provided with up to £100,000 to cover legal expenses so that you can persue claims for uninsured losses or personal injury.
• Lost Keys Protection: This can provide you with up to £1,500 to help cover any ensuing costs after losing your keys, including the cost of changing locks and creating new keys.
• Extended Personal Accident: This can provide up to £50,000 in the event of accidental death or disablement in an accident.
• Replacement Vehicle: This can provide you with a replacement car or van in the event of an accident or theft. The replacement vehicle can be yours for up to twenty-one days.
• Breakdown Cover: This will provide you with twenty-four hour cover in the event that you breakdown on the roadside as the result of any mechanical or electrical fault or failure.
• Tools in Transit: This covers any property you carry in your van when connected to your work, up to the value of £500, £1,000 or £2,500. (vans only)
• Windscreen Cover: This covers the costs of repairing or replacing damaged windscreens or windows.

These extras will only apply to certain customers and so only the people who are interested in having them will have to pay for them, rather than having all of these features included in one comprehensive package which everybody has to pay more for.

How to Contact Octagon Insurance

If you ever need to get in touch with Octagon Insurance, or speak to Octagon customer services here’s where you can do it.

Calls to the 0844 numbers will cost seven pence a minute, plus your phone company’s access charge. Calls to 0344 numbers are the same as calls to standard land lines. If you’re hoping to get proof of your No Claims Discount, you can write to the following address:

NCD Proof,
Octagon Insurance Services,
Europa House,
Midland Way,
Thornbury,
BS35 2JX
Alternatively, you may wish to email ncd@octagoninsurance.com. If you have any general questions for them, you can also email their customer services account via this contact email customerservices@octagoninsurance.com. Also, if you wish to approach them as a business (for marketing, partnerships and so forth) email businessidea@octagoninsurance.com.

How to Complain to Octagon Insurance

If you wish to make a complaint to Octagon Insurance, then you might first like to read their complains procedure. They can be reached through the contact email, phone number and address listed above and once they’ve received it they endeavour to respond within five working days and to have the matter totally resolved within four weeks.

If you are unsatisfied with the response given to you by the Octagon Insurance Company, you can turn to the Financial Ombudsman Service (FOS). They are an external, impartial and independent service who help to resolve issues between between customers and businesses in the financial sector. You can reach them by phone at 0800 023 4567 (or 0300 123 9123) and you can email them at complaint.info@financial-ombudsman.org.uk. However, it is important that you keep in mind that the FOS are only to be contacted if you have tried and failed to resolve the issue with the Octagon Insurance Company directly.

FAQs

How Can I Pay for my Insurance?

If you do decide that you’d like to try Octagon Insurance, there are several options available to you in regards to payment. You can choose to make an annual payment by credit or debit card, though with credit cards there is a non-refundable 2% charge. You can also set up a direct debit with their third party premium finance provider, Premium Credit Limited.

Can I Pay for my Insurance With Somebody Else’s Card?

Yes, you can. Though it goes without saying that you will need to have their permission first.

What is a No Claims Discount?

Every year of claim free driving that goes by will earn you a discount from the price of your renewal. This can go on for nine years.

What is an Excess?

An excess is an amount you must pay in the event of any claim, regardless of how was responsible for the accident. It varies considerably based on the type of car and the age and experience of the driver.

Is Immediate Cover Available?

Yes, Octagon Insurance allows you to book immediate cover both over the phone and over the internet.

Can I Insure An Imported Vehicle?

Unless the vehicle was specifically manufactured for use in the UK (as is the case for some imports, but not many) Octagon Insurance will be unable to provide you with car or van insurance.

Are My Details Secure?

Octagon Insurance uses the industry standard Secure Socket Layer (SSL) 128 bit encryption technology in an attempt to keep your personal details as secure as possible.

What is the Address for Octagon Insurance?

If you wish to contact Octagon Insurance in writing, then here is the location to which you should address your post:

Octagon Insurance Company,
Europa House,
Midland Way,
Thornbury,
Bristol,
BS35 2JX

The Octagon Insurance App

To make it easier for customers to manage their car or van insurance, Octagon Insurance has created an app which is available for most smart devices:

• Octagon Insurance on Apple Devices.
• Octagon Insurance on Android Devices.

If you would like to download the Octagon Insurance app and are currently viewing this with your smartphone, just click on the appropriate link and you will be taken to a page where you can download the app for your phone right away.

If you’re viewing this on a laptop or PC, it still shouldn’t be too hard to get the app on your smartphone. All you need to do is open the App Store or the Google Play Store (depending on which you have) and then search for “Octagon Insurance” and you’ll be sure to find it. Then you just need to follow the instructions on the screen and before long you’ll have it installed on your phone. This will add an extra level of convenience to managing your car insurance or van insurance.

In the event that you need to make a claim, the Octagon Insurance app makes doing so much easier. As it will be right there on your phone, it allows you to fill in the details right away by answering a few simple questions. It save you from having to print off special forms and then send them off in the post. It helps to remove just one of the stressful aspects which come from being involved in a traffic accident or from being the victim of a theft.

Useful Links

If you’re still looking for more information about Octagon Insurance, then perhaps the following links will provide you with what you’re after:

• Octagon’s Official Website: The place to go for all information on Octagon Insurance.
• Octagon Insurance on Facebook: If you “like” their Facebook page, it gives you any easy way to stay up to date with any additional services they may offer. It also provides you with a source of interesting articles provided by Octagon themselves.
• Octagon Insurance on Google +: Another way to keep up with the road-related articles written by Octagon Insurance.
• Requests for Copies of Insurance Certificates.

Online Safety

It is important to be aware that, as an insurance company, people who might wish to commit fraud may be monitoring posts from customers on their Facebook page. If you do write something on the official Octagon Facebook page, make sure that you do not include unnecessary personal detail as this could be stolen and used against you. It is always important to be conscious of the information you are sharing online in any context.