Contact GiffGaff
GiffGaff are one of the UK’s most popular phone networks, with stores located across the country. GiffGaff pride themselves on keeping costs as low as possible for their customers so they handle all their enquiries online. They hope to save you time so you don’t have to wait on hold to speak to a customer service advisor. If you need to contact GiffGaff then use the online information listed below.
- GiffGaff offer many free online resources to support its customers 24/7. Here you will be able to find customers frequently asked questions, answers and informational videos on many things like billing and account, SIM and phone number questions, your mobile phone and much more. Take a look at their help space to find the answers to your questions. You will typically get a response within 90 seconds.
- GiffGaff community – GiffGaff have a huge online community of experienced and helpful members who have been using GiffGaff from the start. Here you can ask questions to members and get honest and detailed responses in no time. It usually only takes a couple of minutes and you should have a response.
- If you have not found the answer to your question then speak to an experienced agent. They will be able to find the answer to your question and direct you on what to do next. It can take up to 24-hours to get a response from an agent. Speak to an agent today.
If you feel that your issue has not been resolved or you are unhappy with the service you have received then you can log a complaint with GiffGaff through their complaints procedure.
Call Giff Gaff Direct
FAQs
How do I keep my current mobile number?
If you have recently changed network provider and you want to keep your current mobile number then you will need to contact your old network provider and ask for a PAC code. This allows your number to be transferred over to GiffGaff and continue using your number.
Can I use my mobile abroad?
Yes, you are able to use your GiffGaff phone abroad but it may cost you more to do so. To find out more about using your phone abroad, head over to their website.
I have run out of minutes or data, is there anything I can do?
Yes, if you have run out of minutes or data then you can buy an add-on to your account. Here you can add minutes or data to your phone until your next bill.
How can I top up?
You can top up your GiffGaff mobile easily online, by entering your bank details or credit card details. Here you will be able to select the amount you wish to top up.
