General Accident Contact Number

General Accident have been selling insurance policies for over a century and they recently turned their hand towards motor insurance. General Accident is a part of the larger business, Aviva, which is well known due to the fact that it is the UK’s largest insurance provider. General Accident’s insurance policies are available to purchase over the phone, through price comparison websites and through their own websites. Once a customer has purchased an insurance policy, General Accident then gives them the ability to access and manage this policy twenty-four hours a day, seven days a week. Their attempt to accommodate customers in as many ways as possible and to make it very easy for them to keep track of their policies are one of General Accident’s unique selling points.

How to Contact General Accident

Contact Number

Before you get in touch with General Accident, it is advised that you visit their website and get a quote on your insurance policy. They do not like to provide their number to those who have not received a quote, however will likely be happy to walk you through the process if you are seriously considering purchasing an insurance policy. Their website is simple to use and a customer could find themselves with a quote in only a small number of minutes.

How to Get a Quote

If you’re interested in getting a quote from the General Accident website, then follow this simple step by step guide and you should have no trouble doing so at all.

1. When on the General Accident website, you will see that it says “Get a Quote” at the top of the page. Click on this link.
2. You should now find yourself with a form asking about your name, address, contact details, marital & employment status and several other things too. This may seem like a lot of information, but all of these things will contribute to the price of your insurance policy, either making it cheaper or more expensive.
3. Once you’ve answered all the questions, you just need to press “Continue.”
4. You should now find yourself on a page which displays your quote, which you can have emailed to you.

If you are happy with the quote and wish to go ahead with your purchase of your insurance policy then you can do so, alternatively you can leave it there for further consideration. It is only after you have done this that they prefer you to make a phone call, however it is quite possible for you to speak to somebody directly before this, if you so desire. All numbers are listed above for your convenience.

How to Retrieve a Quote

If you have visited the General Accident site in the past and used it to get yourself a car insurance quote, you may wish to retrieve it at a later date. If you don’t want to have to fill out all of your information again and go through the quote process a second time in order to get your quote back, you should check your email inbox. General Accident do email their quotes to customers for the precise reason that they want to make it as easy to retrieve as possible. If you’ve not seen it in your inbox it is quite possible that it has be incorrectly placed in your spam back. If you absolutely do not have an email, then you should go to the General Accident website, where you will see a button marked “Retrieve Quote.” Without an email, this is the best way to get your quote back and once you’ve clicked it you just need to follow the simple instructions on the screen.

The History of General Accident

Despite being known as a car insurance business, General Accident actually has its origins as far back as 1885, long before cars came into common usage. Back at its inception, General Accident was known as The General Accident and Employers’ Liability Assurance Association Ltd and was based in Scotland. Throughout the business’s long life, it offered various kinds of insurance and acquiring businesses such as the Provident Mutual Life Assurance Association in 1995 and the Yorkshire Insurance Company Ltd. in 1967. In 1998 the business merged with Commercial Union and became CGU, which later became Aviva – a name which will be familiar to a lot of people.

General Accident as it is known now (and as it is described on this page) came about in 2013 when Aviva wanted to revive the brand. Since then it has consistently and continuously offered car insurance from its website. With its long history behind it, its interesting to see that what was once quite a complicated business now aims to provide as simple a insurance service as possible in order to ensure convenience for its customers.

What Do General Accident Cover?

General Accident offer a fairly comprehensive car insurance policy. Here are the guidelines as to what they will cover:

• Drivers between the ages of 18 and 80.
• Drivers must have a UK or EU driving licence.
• Drivers must be a resident of Britain (not including Northern Ireland, the Isle of Man or the Channel Islands.)
• For third party, fire and theft policies, drivers must be between the ages of 20 and 30. They will not cover any additional drivers who are any younger than 25 years of age.
• They will insure cars, but they will not insure vans or other vehicles.
• The car must be no older than 20 years old.
• The car must not be worth more than £70,000.
• The car must not have any significant modifications (exceptions include additions made by the manufacturer as new and added to the car value and also additions to the car made out of respect for a disability.)
• For third party, fire and theft policies, the car must not be worth more than £5,000.
• The car must be kept at the registered address of the policy holder.

If you and your car meet those specifications, then you will be able to purchase an insurance policy from General Accident. Here is a list of what is covered with General Accident car insurance:

• Accidental damage to your car*.
• Loss or theft of your car.
• New car replacements*.
• Car recovery and approved repairer.
• Courtesy cars*.
• Third party damage or injury.
• Fire damage.
• Audio equipment.
• Third party cover by other cars*.
• Personal belongings*.
• Glass repair or replacements*.
• European cover.
• 24-hour emergency support.
• Personal accident cover.

Listings marked with an asterix are not covered by their third party, fire or theft policy, but they are covered by their comprehensive policies.

• How to Make a Complaint

If you wish to make a complaint against General Accident, then you can do so by filling out the following form on their website. Their promise to their customers is that they will get the complaint to the correct person, get in touch as soon as they’ve made progress with it, they will treat you completely fairly, resolve your complaint as quickly as possible (and hopefully within ten working days), provide you with updates regarding the progress the complaint is making and then try to learn something from the experience.

As General Accident are a financial business, it is possible for you to turn to a higher authority if you do not feel that they handle your complaint fairly. In the event of such a situation, you will be able to take your complaint to the Financial Ombudsman Service (FOS.) Keep in mind, that you must only turn to the FOS if you have tried and failed to resolve it with General Accident directly. If you wish to contact FOS, here are the details:

• Telephone: 0300 123 9123 (charged at the national rate)
• Telephone: 0800 023 4567 (free to call from landlines)
• Email: complaint.info@financial-ombudsman.org.uk
• Address:
  Financial Ombudsman Service,
  Exchange Tower,
  London,
  E14 9SR

General Accident on Social Media

If you’re looking for the General Accident social media profiles, you can find them here:

• General Accident on YouTube: This is a fairly helpful and informative resource as they have a series of videos which highlight the benefits of their insurance policies.
• General Accident on Facebook: On their Facebook page, General Accident like to keep their customers up to date on an updates regarding their service and of any technical difficulties they may be experiencing at any time. A useful way for customers to follow what’s happening.
• General Accident on Twitter: Worth a look if Twitter is your preferred social media platform.

Useful Links

If you are still looking for more information relating to General Accident, then perhaps the following links will be of use:

• The Official General Accident Website.
• The Official Aviva Website.
• CGU plc Wikipedia Page.