Contact DPD
Contact Dynamic Parcel Distribution today for delayed or late packages, tracking an order, general enquires and more information about their service and locations they deliver to. If you need any assistance with your package or for more delivery information then call the helpline and speak to an advisor to resolve your issue as soon as possible.
What is DPD
DPD is an international courier service delivering parcels to customers from all over the world. They are owned by Geopost and have depots in more than 40 countries. They are one of the leading business-to-business parcel delivery services in Europe.
DPD or Dynamic Parcel Distribution, was founded in 1977 in Aschaffenburg, West Germany. It has remained a German company, with their headquarters located in Aschaffenburg. During its first year operating, DPD sent out over 1.4 million packages and by 1980 this figure had risen to 7 million parcels per year. Up until 2008 the company was called Deutscher Paketdienst until it was re-named Dynamic Parcel Distribution. In 2001 DPD bought Parceline, a british postal service, and Ireland’s Interlink parcels that were rebranded to DPD in 2008.
Currently, over 2 million parcels are shipped every single day and the company has expanded dramatically since its establishment in 1977. The company is predominantly owned by Geopost with shares held by La Poste, France’s postal service.
Deliveries
DPD work internationally and ship parcels from businesses and people across the world. There are a number of different delivery options that you can pick from to suit your specific delivery needs.
UK Deliveries:
- DPD 10:30 and DPD 12:00 – Your parcel will be delivered the next working day at either 10:30 am or 12:00 pm.
- Next Day Delivery – Your parcel will be delivered the next working day before the close of business.
- DPD Two Day Delivery – Your parcel will be delivered after two working days. This is a great option for non-urgent parcels that can afford an extra day in transit before delivery.
- Saturday and Sunday Delivery – Get your parcel delivered during the weekend from either 10:30 am or 12:00 pm or next day delivery during the weekends, even on Sundays.
International Deliveries
- DPD Classic – Ship to key European countries with the predicted time of delivery notifications, direct links overnight to DPD international hubs, proof of delivery, parcel tracking and much more.
- Air Classic – International delivery with real time notifications to customers about their delivery progress. Air Classic delivery offers local and global knowledge, flexible payment options, parcel tracking and reliable delivery of packages up to 31.5kg.
- DPD Express – for shipments to 230 countries worldwide. With goods in transit liability cover and letter collections on a number of different destinations, parcel tracking and technology links to global networks, this service gives you peace of mind while shipping internationally.
- DPD Direct – offers an international delivery service that is specifically designed for online retailers to deliver packages to customers homes.
- International Mail – the quick and cost effective way to send parcels overseas. They offer fulfilment services and bulk mail shots like Christmas mail, direct mail, and catalogues.
If you have any questions about the services that DPD offers, contact them using the phone number above and find out more.
Track your Parcel
If you have sent a parcel out for delivery to a business or customer, or you are waiting for a package to be delivered to your address, then you can track your parcel through its transit. For this, you will need your delivery reference number located on your confirmation email. Use this number online to track your parcel and see when it is likely to be delivered to you or your customer.
If you are experiencing any problems with tracking your package then it’s important to contact DPD to get the issue resolved. Use the telephone number above to find out where your parcel is and for an estimated delivery time or date.
Complaints
If you are unhappy with the service you have received from DPD then you will need to log a complaint. Call DPD to let them know that you are not happy with the service you received and why. A customer service advisor will try to rectify your issue as-soon-as-possible. If they are unable to settle your grievance then your complaint will be handed to a senior member of staff to investigate your dissatisfaction and put matters right.
Telephone DPD today to log a complaint about the service you received on the contact number above.
Call DPD Direct
FAQs
What is Express delivery?
Express delivery is an international delivery service that ships to over 230 countries worldwide and offers Goods in Transit liability cover and parcel tracking amongst other services. To find out more about Express delivery, speak to a customer service advisor who will offer more information.
How can I track my delivery?
Tracking your parcel with DPD is easy. Simply head to their website and input your parcel reference number to get real-time information about the whereabouts of your package.
How can I collect my parcel?
If you are not going to be in at the time of your delivery then you can get your parcel delivered for collection. To collect your package simply choose from one of their 2,500 local pickup shops. Your parcel will be delivered to the shop of your choice and will be available by the next working day by 12:00 pm. When picking up a delivery you will need your ID (photo and proof of address) and reference number. Follow the instructions in store to collect your parcel.
Where can I find my DPD tracking number?
Your parcel number will be with your sender. If they have not given you your individual parcel number then you can contact them and ask for it. Alternatively, follow the link in your confirmation SMS or email and your tracking number is next to the barcode.
How can I find my local DPD depot?
There are numerous local depots located across the UK, Ireland, and Europe. To find your local depot simply head over to their website and type in your postcode. You will be able to see your local DPD depot.
