Ulster Bank Contact Number

Speak to one of the team
0843 509 2553

About Ulster Bank

One of the four largest banks in Ireland, Ulster Bank is formed of two separate entities – UBL (Ulster Bank Limited) and UBIDAC (Ulster Bank Ireland DAC). Headquartered in Dublin (Group) and Belfast (UBL), it holds a vast sector of financial services across the UK and ROI. Ulster Bank is a subsidiary of NatWest and became part of the RBS group in 2000. In the Northern Ireland and the Republic of Ireland, it has a combined 236 branches and over 1,200 cash machines. More than 1.9 million customers bank with Ulster Bank.

As with several other banks in Northern Ireland, Ulster Bank issues its own banknotes. They are equal to the pound sterling notes, but they feature a different design – the view of Belfast Harbour. The logo, however, is based on that of RBS. In 2006 it released a commemorative George Best £5 note on the anniversary of his death.

Anytime Banking

Ulster Bank’s Anytime Internet Banking service offers customers a simple and secure way to manage their accounts online. Using Ulster Bank online banking, customers are able to check their balance and statements, make payments, send money, set up text and email alerts, and download the mobile app. Online banking makes it quick and easy to manage direct debits and standing orders, as well as make payments on the go.

When you use Ulster Bank online banking, you will be sent a card reader, which must be activated on arrival. To do this, you log in to your online banking, click the ‘security’ tab and then ‘enable card reader’. The purpose of the card reader is to keep your online banking account more secure.

With Anytime Banking, it’s easy to keep your details (such as address, phone number and email) updated with the bank by changing them in the ‘your details’ section. The beauty of banking online is that you are free to access and control your account at any time. This service is available to any Ulster Bank Northern Ireland customer over the age of 11 years.

Ulster Bank Opening Hours

Opening times at Ulster Bank can differ between branches, so for exact opening times at your chosen branch you should use the Ulster Bank branch locator tool. Generally, the following weekday opening times apply:

Monday: 09:30 – 16:30

Tuesday: 09:30 – 16:30

Wednesday: 10:00 – 16:30

Thursday: 09:30 – 16:30

Friday: 09:30 – 16:30

Some Ulster Bank branches open on Saturday between 10:00 and 13:00, but not all, so be sure to check with your individual branch.

Mortgages

If you’re looking to buy a home, Ulster Bank offers a spectrum of fixed and flexible variable rate mortgages. If you’re a first-time buyer, moving home or remortgaging, there are options available. For more information, you can request a call-back from a mortgage advisor (available to Northern Ireland residents only).

Ulster Bank offers the same mortgage rates to all customers, whether they are new or existing. When you choose a mortgage with Ulster Bank, they will pay the valuation fee – though there are some exclusions. To get started, you need to calculate how much you can borrow using the Ulster Bank loan calculator. This takes into account factors like your income, your current level of debt and any financial commitments you currently have. After looking at the rates available to you, you can then find out how much the bank is willing to lend you with an Agreement in Principle.

Mortgages can be applied for in branch or over the phone. To apply, you will need to book an appointment. At your appointment, you will be asking to bring the following documents:

  • Proof of identity
  • 3 months bank statements
  • 3 recent payslips
  • Existing mortgage statements
  • Rental income details
  • Credit card statements

Further documents are required if you are self-employed or are planning on building your own home. Call Ulster Bank to discuss your mortgage on 0800 046 6486 – lines are open Monday-Friday 8.30am – 8pm (except on bank holidays).

Ulster Bank App

The Ulster Bank mobile banking app allows customers to manage money, make payments and bank safely using their smartphones – similar to online banking, but using a phone. The app is designed to be quick and easy for customers to use, while also being secure. It is available to all Ulster Bank customers with Anytime Banking and a UK mobile number. As well as using the app on your phone, you can also use it on a tablet.

The Ulster Bank app makes it easy to swiftly move money between your accounts. You can use fingerprint authentication to log in to the app quickly and securely. The Get Cash function allows you to withdraw money from an ATM, even if you don’t have your bank card with you. The app will also help you find your nearest branch or cash machine.

You can download the Ulster Bank mobile app from one of the following providers, depending on the make of your smartphone:

  • App Store
  • Google Play
  • Amazon Kindle
  • BlackBerry World
  • Windows Store

Making Complaints

If you need to make a complaint, one option is to call Ulster Bank to get the complaint resolved as quickly as possible. You speak to a member of staff about your complaint by calling 0345 742 4365. Alternatively, you can visit your local Ulster Bank branch and make a complaint in person.

You can also make a complaint to Ulster Bank online or in writing. To make a complaint online, all you have to do is fill in the online complaint form. You will likely receive a call from Ulster Bank after submitting the form. You will not be asked for secure information (such as card number or PIN) in an online complaint form – if you come across such requests, report this to the bank.

If you prefer, you can send a complaint in the form of a written letter to:

Complaint Handling Centre
Ulster Bank
Freepost BEL4084
Belfast BT1 5BR

The letter should include details of your complaint, as well as your account number and sort code.
If your complaint is in regard to PPI, read these FAQs to see if your question can be answered.

Call Ulster Bank direct

FAQs

Are Ulster Bank notes legal tender in England and Scotland?

Ulster Bank is authorised to issue their own banknotes. These banknotes are legal currency and can be accepted throughout the UK. The term ‘legal tender’ actually has little practical meaning when it comes to everyday transactions, since it has little bearing on whether an authorised banknote is considered acceptable. Find out more about Ulster Bank banknotes here.

Is Ulster Bank open on Saturday?

Some branches of Ulster Bank open for limited hours on Saturday, whereas others remain closed. To find out the opening hours of your nearest branch, use the branch locator. Those that do open on a Saturday usually do so between 10:00 and 13:00. Cashpoints are available 24/7, as is access to online banking.

Can Ulster Bank customers use RBS and NatWest?

Customers of Ulster Bank in Northern Ireland can conduct in-branch transactions at RBS Group branches (including NatWest) in the UK, since Ulster Bank is part of the Royal Bank of Scotland. This does not apply for ROI customers due to the difference in currency (euro instead of pound).

Do Ulster Bank cards work abroad?

It is perfectly fine to use your card abroad. It will save you carrying lots of cash and reduces the need to buy lots of different currencies if you are travelling between countries. Before you travel, it’s a good idea to make sure that the bank has your phone number, should they need to contact you for any reason. If you are abroad and you find that your card has stopped working, you should call one of the following numbers:

Debit card: 0044 131 339 7609
Credit card: 0044 126 850 0813

If your Ulster Bank card gets lost or stolen while you are travelling abroad, the numbers are:

Debit card: 0044 131 549 818

Credit card: 0044 126 850 0813

Using the emergency cash service, you are able to withdraw cash from an RBS ATM by answering some security questions.

How to contact Ulster Bank

If you need to call Ulster Bank, choose one of the following phone numbers to ensure that you’re put through to the relevant department as soon as possible. There are different contact numbers depending on whether you’re a new or existing customer, and whether it’s an emergency call or not. Use the table below to find the appropriate helpline number:

Service Contact number
Lost or stolen card 0370 600 0459
Fraud helpline 0800 161 5151
New customer 0800 046 6486
Anytime telephone banking 0345 742 4365
Mobile phone banking 0345 366 7001
Apply for a new account 0800 046 6486
Insurance 0800 051 1399

If you are deaf or hard of hearing, you can use the Ulster Bank minicom (textphone) number: 0800 015 4422. This service is available 24/7.

How to email Ulster Bank

As a customer you cannot email Ulster Bank about a query or complaint – but there are other ways to do so. If you have a complaint, you can submit this online using the designated contact form. It’s also possible to speak to a representative online using the website WebChat function. This is like speaking to someone using an IM service, where you type questions and responses in real time. If further assistance is needed, it’s best to call.

What is the Ulster Bank anytime telephone number?

To use Anytime Banking, you must first be registered. If you need to register, the number to call is 0345 900 3200 (or 0044 345 900 3200 from abroad). Once registered, you can call Ulster Bank with general queries regarding Anytime Banking on 0345 742 4365 (or 0044 289 053 8033 from abroad). For mobile phone banking, it’s 0345 366 7001 (or 0044 238 124 4179 from abroad).

Where is Ulster Bank head office?

The official head office is registered in Northern Ireland at the following address:

Ulster Bank Head Office

11-16 Donegall Square East

BELFAST

BT1 5UB

However, the Group headquarters (UBIDAC) is located in Dublin at the address below:

Ulster Bank Group Centre

George’s Quay

DUBLIN

Ireland

How to download the app

To download the Ulster Bank app, you must have:

  • A smartphone
  • A UK phone number
  • An Ulster Bank account
  • Registered with Anytime Banking

Once you are eligible, you simply download the app onto your phone and set up the details. You can do this from any one of these stores, depending on what smartphone you have:

  • App Store
  • Google Play
  • Amazon Kindle
  • BlackBerry World
  • Windows Store

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Ulster Bank Freephone Number: 0800 231232
CEO: James Brown