Call Scottish Power
Scottish Power is a massive company in the UK, concerned with the distribution of both electricity and gas. It has a huge customer base and receives a high number of calls every single day, as you’d expect from a company of its size. Luckily though, it has an incredibly large customer service division, so it is able to cope with this weight of calls quite well – although those calling should expect to wait in a short queue before their call is answered. The biggest problem isn’t always the queues though: instead, it’s finding a number to call them on…
When you visit Contact Number UK though, you won’t have to spend ages looking for the Scottish Power contact number though – or for contact numbers for most of the other big companies in the UK. What’s more, you’ll also find that the contact number provided on this site is a low cost one, so your next call to Scottish Power won’t cost you insane amounts of money. Our goal is to simply make your life easier, and we think that we’re achieving that goal pretty well.
In order to use the number found here at Contact Number UK, you don’t need to do anything special, such as sign up with us, or even give us your email address. Simple type the number into your phone, and get started with your call – there’s nothing more to it. If you are looking for the numbers of other power companies in the UK, we also many of them on this site, such as contact numbers for E.ON, British Gas and EDF.
About Scottish Power
Scottish Power is a huge power company based in Glasgow. Despite being heavily linked with Scotland, it actually provides electricity and gas to homes and businesses throughout the country. Although it used to be an independently owned business, it is now a subsidiary of Iberdrola, the Spanish utility company, which bought Scottish Power for £11.6 billion in March 2007. This means that they are now part of the third largest utility company on the continent.
There have been strong criticisms of Scottish Power in the past, which culminated in them being banned from signing up new customers in 2015 by the regulatory authorities. This was due to a number of reasons, with the most important being their poor customer service – they received a staggering 20x more complaints than their best-performing competitor. They still receive a large number of complaints to this day, and if you need to complain, make sure you use the Scottish Power contact number found at this site.
Call Scottish Power Direct
Should you call them?
It goes without saying that any call made to Scottish Power will probably be on the subject of gas or electricity. But there are many things that can be asked about these subjects, and the Scottish Power customer service team have heard them all before. Therefore, they’ll be able to give you exactly the answer you need when you call them about anything. It you are an existing customer though, you should ensure that you have all of your customer details to hand, as they’ll undoubtedly ask you for them at the beginning of the call.
There are some more common reasons for calling Scottish Power though – reasons that the staff there hear about every single day. These reasons include:
- Asking about changing to a different plan
- Querying a bill that has been received
- Paying an outstanding bill
- Complaining about an aspect of their service
- Leaving them for another company
Regardless of your reason for calling, you’ll be able to get the answer you need when you call using the number on this site. You’ll find it at the top of the page, and remember: it is a low cost number, so it won’t cost you loads of money.
Contact Number UK Have you Covered
Now you have a low cost number to use when calling Scottish Power, the only thing left to do is pick up the phone and give them a ring. Whatever your reason is for calling them, there is definitely no time like the present.
Scottish Power Call Centre Opening Hours
Scottish Power can be phoned between the hours of 8am through to 10pm on weekdays, however these hours are shortened on a Saturday, when they can be called between the hours of 8:20am and 6pm. They are not open at all on Sundays. The best time to call is in the morning, as this is the time when you’re less likely to be held in a queue.
How to contact Scottish Power
Scottish Power recommend that you log in to their site to manage your account, however this is not what everyone wants. There is also the option to email them, however this will mean waiting for a while for a reply. Therefore, using the phone is the best way to contact Scottish Power, as you’ll get both a fast and precise answer from them.
What can this company help with?
You should ring Scottish Power as soon as possible if you have any concerns about your gas or electricity plan. You should also call them if you are with another company and want to switch, as they could well be able to offer you a much better deal. Any complaints should also be made over the phone, as you’re likely to get a much better response from them.
Speak Directly to Scottish Power Support Helpline
Now it’s time for you to call Scottish Power and make that complaint, find out about that deal, or pay that bill you’ve been putting off. Just call the number found at Contact Number UK and you’ll be through to Scottish Power in seconds. It really is as simple as that.
Scottish Power: Change is Inevitable, Customer Service Isn’t
Scottish Power as we know it has been in existence since 1990. It came about as a result of the privatization of the Scottish electric industry and is composed mostly of what was formerly known as the South of Scotland Electricity Board. Since becoming a publicly held company Scottish Power has acquired companies that supply electricity to North Wales and Merseyside and also acquired a water supply business called Southern Water. In addition they created the telecoms company “Thus” which became publicly traded in 2002. In turn Scottish Power itself was acquired in 2006 by the Spanish energy conglomerate Iberdrola.
While such ownership manoeuvrings may wind up being good for the company’s bottom line they have created more than a little discontent among the customer base. The result being an ever growing number of complaints; not simply about the company’s business practices but about the way they handle customer service in general. In essence, complaints about complaints.
Don’t You Forget About Me
Consolidation in general tends to create a certain level of chaos within a company’s customer service division as both customers and staff adjust to the new reality which can include reorganized divisions, imperfect database integration and a host of other potential issues. So Scottish Power is not alone in generating ire amongst customers who feel they’re the forgotten component in the M&A equation.
Nonetheless the commonly available customer service numbers for Scottish Power have been overwhelmed in the past few years as customer complaints have nearly doubled. When this surge was first revealed Scottish Power blamed the introduction of a new billing system for the problem. Though they promised to fix the system customer complaints continued to multiply.
Anatomy of a Customer Service Crisis
In March of 2015 Ofgem took the extraordinary step of prohibiting the utility company from conducting proactive sales – in other words they were banned from seeking new customers – for a 12 day period after they failed to deliver on those promised changes to their customer services. The regulator cited Scottish Power’s continued lacklustre response times and the overall poor quality of their customer service as reasons for the ban. But still, nothing much seemed to change.
Finally, early in 2016 Scottish Power was slammed with an £18 million fine for delays related to the implementation of their new billing service and its impact on customers. The company has since apologised to their customers and stated their intention to hire an additional 700 customer service advisers to help reduce backlog and handle new complaints in a more timely fashion.
That doesn’t mean it’s a case of “all’s well that ends well” however. While holding times have reportedly begun to come down from their highs of 48+ minutes, few are saying that they’re anywhere near where they should be and the company continues to operate under the glare of Ofgem regulators determined to make sure the Spanish multinational makes real and lasting changes. Whether they will remains to be seen.
What You Can Do
So what is one supposed to do in such a situation? You could get back into the queue with everyone else; the same queue that has lead you nowhere for weeks or months and that often leaves you simply holding the line until you finally give up. Or you can use Contact Number UK and bypass the mess using our low cost 0843 number.
How Does it Work?
Contact Number UK was conceived as a way to help consumers get in touch with the kind of personal customer service that has long been proven to be the most timely, effective means for solving disputes. We understand how frustrating it can be to search for customer service numbers that either don’t exist or don’t ever lead to a live human voice. The number we provide for Scottish Power is not one of their widely known customer service numbers. It should get you into their system faster and cheaper and reduce the amount of time you’ll have to wait for someone to pick up on the other end.
Contact Number UK provides useful, little known contact numbers for most of the UK’s top businesses and industrial concerns. Whether public, quasi-public or private we put you in touch with the people who can answer your questions and resolve any disputes. Don’t waste any more time holding the line waiting for help that isn’t coming or scouring cyberspace for answers to your most vexing questions. Go straight to Contact Number UK instead and get the numbers you need.
- 1 Scottish Power Contact Number
- 1.1 Call Scottish Power
- 1.2 Call Scottish Power Direct
- 1.3 FAQs
- 22.214.171.124 Scottish Power Call Centre Opening Hours
- 126.96.36.199 How to contact Scottish Power
- 188.8.131.52 What can this company help with?
- 184.108.40.206 Speak Directly to Scottish Power Support Helpline
- 220.127.116.11 Share with friends
- 18.104.22.168 Directory Categories
- 22.214.171.124 30% of Ad-Revenue Goes to Charity
- 126.96.36.199 Can’t find who you’re looking for?
- 1.3.1 Scottish Power: Change is Inevitable, Customer Service Isn’t