O2 is the second largest mobile company in the UK, with only EE having more customers than them. As with all mobile companies, the volume of calls they receive is staggering, with loads of people ringing them every day to talk about purchases, upgrades, payments and much, much more. Luckily though they have a good customer service department, able to deal with high volumes of calls, therefore it’s unlikely you’ll be stuck in a big queue for too long when you call O2.
Perhaps the biggest problem with calling O2 is this though: it can be really tough to find a number for them on their website. The reason for this is simple: they’d rather you email about certain subjects, as the cost is much less for them. When you visit Contact Number UK though, you’ll find a low cost O2 number you can use to get through to any department, therefore saving you the hassle of trawling through their website looking for a number.
Regardless of why you need to contact O2, the process for using the number found here at Contact Number UK is the same. You just have to type it into your phone and press the “Call” button, and this can be done on either a mobile or a landline. You won’t get charged huge amounts of money either, as our primary goal is to simply save you time and effort. So, why not call O2 right now?
O2 was originally formed in 1985, and was initially called Cellnet. It was founded by BT and, believe it or not, Securicor, however BT bought the entire company in 1999 – renaming it BT Cellnet in the process. O2 came about when BT decided to make is a separate arm of their business. In 2005 it was purchased by Spanish telecommunications company Telefonica for a massive £18 billion. This is the same company that owns O2 today and benefits from the company’s absolutely huge customer base in the UK.
The main thing O2 are known for is being a mobile phone network, and offering various types of contracts to those looking to join them. They are one of the UK’s largest providers of 4G internet, plus their call plans also have data allowances, a set amount of free calls, and often unlimited text messages. They used to also offer fixed line and broadband services as well, but sold this aspect of their business to BSkyB in a massive deal. Mobile contracts aren’t the sole aspect of their business though, as customers are also able to buy mobile phones from them, as well as tablets and accessories.
Call O2 Direct
Should you call them?
O2 receive loads of calls every day, and they are for a massive amount of different reasons. Perhaps that’s why they have to employ over 20,000 members of staff throughout the country? Whatever you are ringing to talk about though, you should get a pretty good response to the O2 customer service advisor you speak with, meaning that your question or complaint should be resolved pretty quickly.
There are some more common reasons why people call O2 though, just as there are at most of the UK’s biggest companies. Some of these reasons include:
- Asking why the network is down
- Complaining about the service received
- Upgrading to a new phone or contract
- Paying a bill
- Leaving O2 and moving to another network
As with most companies, you will first be confronted by an automated system when you call O2, which will outline the different departments you can be put through to. It is not uncommon to be held in a queue for a while, however the chances of this can be lessened by calling at an off-peak time, such as early in the morning. Those calling on weekends or during the evenings are the ones most likely to experience a long wait.
Contact Number UK Have you Covered
So, now you have the best number of contact O2 with, as well as a number that won’t charge you huge amounts of money, all you need to do is get dialling and speak to an O2 customer services advisor today.
Call Centre Opening Hours
If you want to contact O2, you’ll need to call them between the hours of 8am and 9pm on a weekday, 8am and 8pm on a Saturday, or 9am to 6pm on a Sunday. If you have a Pay As You Go phone though, it is possible to call and top up 24 hours a day, 7 days a week. Be aware that some periods are very busy though, so try and call during off-peak times (with the best being early in the morning).
How to contact O2
When you go on the O2 website, they nearly always tell you that the best way to contact them is via live chat. The problem is though that live chat isn’t great when you have more complicated questions to ask, or when you want to negotiate a better deal. Therefore, phoning O2 is always the better option. You can also send them an email or write to them, however these contact options will mean having to wait quite a while for a response.
What can this company help with?
You should phone O2 as soon as possible if you have an issue when any of their services, as you will then be able to get it resolved far quicker. You should also make sure you ring if you are looking to sign up with them or get a new contract, as phoning is the best way to get a great deal.
Speak Directly to O2 Support Helpline
So, all that is now left is for you to pick up the phone and call O2. Whatever you want to talk to them about, you’ll be able to do so when you use the number found here at Contact Number UK.
Three-O2 Merger Blocked by European Commission
Yesterday was not a good day for the bosses of Three and O2, as the European Commission blocked Hutchison (the owners of Three) from completing a £10bn buyout of O2. The decision was made due to concerns over the perceived lack of competition the buyout would create in the UK mobile network industry, although this is a claim refuted by the people at Three. Many others also agree with Three, and believe that the decision is not in line with similar decisions made on mergers in Germany and Ireland.
The big reason for the move being blocked was the fear that the UK public would receive a reduced choice when it came to choosing their mobile network. This is something that many disagree with though, with some even arguing that it would allow increased competition. The reason for this is simple: EE is currently the dominant force in the market, and O2 is the only company really able to challenge it. Vodafone could provide a challenge, however are reluctant to invest, while Three are currently still too small to offer extensive capacity. This capacity would grow with the acquisition of O2 though, and a company would arise with the ability to go toe-to-toe with EE. The result, according to many, would therefore be a much better choice for UK consumers.
Now that the decision has been made though, it seems unlikely that the deal will go through. Hutchison do have the option to appeal the decision, however they probably won’t. This is because they are currently pursuing a similar merger in Italy, and any appeal could rock the boat when it comes to this deal. An appeal is not out of the question though, and really depends on how much Hutchison want to expand their reach in the UK market.
What Will Happen to O2?
Perhaps the more important question now is this though: what is going to happen to O2? They are currently owned by Telfonica, and it is rumoured that Telefonica want a quick sale. This is so they can plough their money into emerging markets, such as Brazil, where they see real potential to make serious amounts of cash. This means that a bidding war could start once the exclusivity period expires on 30th June.
One of the companies looking seriously into bidding for O2 is Liberty Global. Many won’t have heard of them before, but they’ll have heard of their main company in the UK – Virgin Media. They have already stated that it would be “strange if we didn’t evaluate that option.” Should they purchase O2 it would lead to them owning a powerful and influential group of broadband and mobile services. The other big name reportedly interested is Iliad, a French telecommunications company. Should either of these names bid for O2, it is unlikely that they would face the same problems as Three, as competition wouldn’t be affected.
Is Less Competition Inevitable?
While the European Commission has moved to maintain completion in the UK mobile network industry, there is another force that could be about to shift the balance. It is understood that BT are currently in discussions to purchase EE at the moment (they failed in a bid to buy O2 in November), and if they did, this would only further consolidate EE’s position as the strongest company in its industry. Could the merger between Three and O2 have been the only thing able to stop EE’s growing power?
It is also worth mentioning that the proposed deal between Three and O2 could have given a leg-up to many of the smaller competitors, such as Tesco Mobile and Talk Talk. This is because Hutchison had said they’d make their network available to these small companies. Therefore, even if a Three-O2 deal had reduced the competition, surely it would have got bigger in other areas?
Whatever happens, it seems that the UK is destined for more consolidation within the mobile industry, which was kick-started by the merger between T-Mobile and Orange – which created EE. Whether this will be a good thing for consumers still remains to be seen though. If you are a customer with O2 at the moment and are concerned about the impact of them being sold, it is best to contact O2 and ask their team your questions.
For now, customers will just have to wait and see what occurs with the UK mobile networks. One thing is for sure though: the future is certainly an interesting one when it comes to Three, O2, and any other company that might enter into the bidding process…
- 1 O2 Contact Number
- 1.1 Call O2
- 1.2 Call O2 Direct
- 1.3 FAQs
- 1.3.1 Three-O2 Merger Blocked by European Commission