Income Support Contact Number

Speak to Customer Services
0843 506 0393

Call Income Support

Income Support is an absolutely vital benefit for many people in the UK, allowing them to have enough money to live. Because of its importance, a huge number of people have to contact them every single day, often with extremely urgent enquiries and complaints. While the Income Support customer service team is extremely good, the lines often become quite busy with people looking to speak with them, so you might have to wait in a queue for a short while when you call.

If you are looking to contact Income Support, you might not be able to easily find the number though, which will clearly be worrying for you. There’s no need to panic though, as we have a low cost number for Income Support right here at Contact Number UK, which will get you through to any department you need to speak with. There’s not even any need to sign up with us, as the number is at the top of the page and available for all to use.

Don’t forget that we also have many other numbers that might come in handy to you in the future, so why not save them to your phone for when you need them? These include contact numbers for organizations such as Job Centre Plus, ESA and Universal Credit. All of these numbers are also low cost, so they won’t cost you loads of money when you call them.

About Income Support

Income Support is one of the different benefits offered by the government, and this one ensures that people have enough money in order to live comfortable. The amount someone gets depends on their personal circumstances, with other income and savings taken into account. As already mentioned, it is an extremely important benefit to those claiming it, therefore it is really important to make sure you are receiving the correct amount. If you think that you are entitled to more, you should contact Income Support as soon as possible, and speak to a member of their customer service team.

It should be noted that if you’re on Income Support, you can still receive other benefits as well. For example, those with children should also be receiving Child Tax Credit and Child Benefit as well. Those in an area where Universal Credit has been rolled out should be aware that this replaces Income Support though. If you have any questions about any aspect of Income Support, you should contact them as soon as you can.

Call Income Support Direct

Should you call them?

There are loads of reasons why you might to give Income Support a ring, ranging from run-of-the-mill enquiries through to absolutely urgent problems. The team of customer service people there are trained to deal with calls of all types though, so they should be able to help you out, regardless of the reason for your call. If you think that you deserve more money though, make sure you are firm with them, and ask to speak to a supervisor if your call isn’t answered to your satisfaction.

But what are the more common reasons given for ringing Income Support? Well, you’ll find five of them listed below…

  •         Finding information about Income Support
  •         Querying about the amount received
  •         Complaining about the service received
  •         Responding to a letter sent by them
  •         Changing personal information

You should remember that there might be a slight wait before you get through to the Income Support customer service team, so don’t worry if you are placed on hold for a few minutes. If you want to avoid this, try ringing as early as you can, when other people are heading out to work or taking their kids to school.

Contact Number UK Have you Covered

If you think that you need to contact Income Support, you should do so as soon as possible, as not calling them could lead to problems with your payments. Luckily, it’s incredibly easy to call when you use the number found here at Contact Number UK though, and using it also won’t cost you massive amounts of money. Why not call right now?


Call Centre Opening Hours

It is possible to contact Income Support between the hours of 8am and 6pm on a weekday, however they are closed on weekends. This is clearly particularly unhelpful for many, who won’t be free during the week. If you need to call them, try to call at 8am, as this is when their lines are quietest, meaning there’s less chance of you having to wait in a queue.

How to contact Income Support

Contacting Income Support is undoubtedly best done via phone, as this leads to the fastest possible answers. You can also contact them via email or post, but these methods will leave you waiting for a reply – which isn’t helpful when you need to get an answer quickly. There is no live chat available to those needing to contact Income Support.

What can this company help with?

You should phone Income Support as soon as you have a concern about anything to do with your payments. This is because waiting could only make the problem worse, and might see you paid less than you are entitled to. You should also contact Income Support if you think you are eligible for this benefit. After all, the worse that can happen is they tell you that you aren’t. When you do contact them though, remember to use the number found here at Contact Number UK.

What Services Do Income Support Offer?

Income Support is designed to offer one service and one service only – a payment to those needing extra money in order to have an acceptable level of income. There are many different criteria that someone will need to meet in order to claim Income Support though, and those looking to claim Income Support must meet all of the following:

  •         They are pregnant, disabled, or a lone parent with a child under five years old
  •         They are between 16 and the age in which they can claim a state pension
  •         They have no/low income, and do not have savings worth more than £16,000. The income and savings of a partner will also be taken into account
  •         They are working less than 16 hours per week, and their partner is working less than 24 hours per week. This often does not include voluntary work or maternity/paternity leave
  •         They must live in England, Scotland or Wales, as there are different rules for those living in Northern Ireland

There are some exceptions though, as those in full-time education and are aged between 16 and 20 can also qualify, providing they meet one of the following criteria:

  •         They are a parent
  •         They are not living with their parent(s)
  •         They are a refugee learning how to speak English

If you are unsure about whether you can receive Income Support, the best thing to do is contact them. You can find the Income Support contact number at the top of this page, and it is a low cost number, so you won’t run up large bills.

What to Expect When Contacting Income Support for the First Time

When you call Income Support for the first time, you’ll quite probably be pretty confused about the whole process, and might also be worried about your finances. Speaking to an Income Support customer service advisor should help to get things in focus quickly though, as they’ll be able to provide the exact advice you need. They are all well-trained when it comes to dealing with even the most difficult of situations, and you’ll find that they never judge someone, so you’ll feel completely at ease speaking to a member of the team Of course, they are also there to do a job though, so will ask a lot of questions, which you’ll need to answer both accurately and honestly.

It’s important to mention that you might not be eligible for Income Support when you call, however there is no need to start despairing. This is because the Income Support customer service team members are able to give detailed information on where to turn next, as well as information on which benefits you are possibly eligible for. This means that you can get straight on the phone to a different agency and seek assistance. It is this kind of customer care that ensures of those who call Income Support hand up satisfied with the service they’ve received.

How to Find Out If You’re Eligible for Income Support

There are many places online that claim to let you know whether you’re eligible for Income Support, including the government’s own website. The truth of the matter is this though: the process is often quite confusing, so it’s not worth trying to work things out for yourself. Instead, it is best to call Income Support and speak to a member of their team, as they’ll be able to give the most accurate answer pertaining to your own personal circumstances. So, don’t worry if looking online has made you think you aren’t eligible for income support, as calling them might well lead to a completely different conclusion.

If you need to contact Income Support, you’ll find a number listed at the top of this page. This means that you won’t have to search all over the internet for the correct number to ring. What’s more, the number on this site is low cost, so calling Income Support won’t cost you loads of money. Even if you don’t need to call them now, why not save it to your phone, just in case you need to ring Income Support in the future?

How to Make a Complaint About Income Support

While the customer service found at Income Support is pretty good, there are times when people need to make a complaint about them. If this is the situation you’re in, you’ll find that the number on this site allows you to get through to the Income Support complaints department. When you do get through, you’ll need to let the advisor know about your complaint in detail, so it is a good idea to get all your facts straight before making the call. Remember: the more details you can give to them, the better the chance is that your complaint will be resolved quickly.

It is unfortunately the case that many people become rude and abusive when making a complaint to Income Support, and it does not help their cause in any way at. In fact, it often causes the call to be ended by the representative. So, regardless of how emotive the issue is, it is vital that you don’t become overly angry or aggressive when you call. If you don’t think your complaint is being taken seriously, it is best to ask to speak with a supervisor – there should always be one available to speak to.

How to Report a Scam to Income Support

There are two types of scams you might want to report to Income Support, with the first being a scam being conducted by a person unlawfully claiming this benefit. If you want to inform Income Support of them, you can do so by ringing the number on this site. Your details should be kept confidential, so the perpetrator will never know that you called.

You might also be concerned by an email received from Income Support, which doesn’t look genuine. If this is the case, it could be that you’re being targeted as part of an email scam. If you have any suspicions, don’t open the email, and instead call Income Support to check if it is legitimate.

Speak Directly to Income Support Support Helpline

So, if you want to contact Income Support, you’ve come to the right place. Using the number found at the top of this site, you’ll be able to get through to the department you need to speak to, and it won’t cost you loads of money either.

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Letting Income Support Know Your Circumstances Have Changed

In certain cases, such as when you are earning a regular salary paid into your bank and it is increased by your employer, the government may be aware of the change in your circumstances almost as soon as you are. However, there may be other cases, such as if you are left money by a relative or happen to win some money in a competition, when the Income Support team will not automatically know that your circumstances have changed. In such cases, you should make the effort to get in touch with them and tell them what has happened.

It may be tempting to wait awhile, especially if your change in circumstances is likely to result in a reduction in the amount of Income Support that you receive, but it is always best to inform the authorities as soon as you can, to avoid the possibility of having repay any amount that is overpaid to you before you get in touch. Furthermore, the introduction of Universal Credit may not have affected you yet but if your income or personal financial circumstances should change significantly, there is a possibility that you will be moved over to this new system, which is another good reason for getting in touch sooner rather than later.

Working with the System Rather Than Against It

Whether you agree with the level of Income Support that you receive or the way in which you have to apply for it, the best way to ensure a minimum of problems is to follow the procedures that are set out by the government and to work with them rather than against them. The individuals that you speak to when you call the Income Support contact number  listed on our site are not responsible for policy making, which is something that is worth bearing in mind if you are frustrated at the situation you are in. If you remain calm and pleasant at all times, the people you speak to are more likely to do whatever they can to assist you. If, on the other hand, you are rude or abusive, you could find yourself out in the cold.

If you believe that you should be receiving more Income Support because you have actually lost some money rather than gained it, it is of course just as important, if not more so, for you to get in touch with the authorities as soon as possible. However, you should take exactly the same approach as if you are calling to let them know that your finances have improved. Be polite, patient, and speak clearly so that you can conclude your business as soon as possible and do something far more interesting with the rest of your day! The easier you make their jobs, the faster they will be able to process the information you provide them with and the sooner you can move onto other more enjoyable tasks.

Preparing for Your Call

If you are the sort of person who gets flustered very easily when talking on the phone, especially when dealing with local government agencies or others in a position of authority, it may be a good idea to prepare for your call before you actually pick up the phone and dial the number provided. There are several ways in which you can help yourself to stay calm and focused during such calls:

  • Make Notes – There’s no need to write a lengthy essay but if you jot down the main points that you wish to cover during your call, you should find it much easier to say what you need to say.
  • Deep Breathing – If you get particularly anxious, you may like to try some deep breathing exercises before you make your call. Such exercises can help to slow your heart rate and ensure that you remain in a calm state even when you are having problems making yourself understood.
  • Stand Up – If you find that your mind tends to wander when you make important telephone calls or you feel that you are not assertive enough, try standing up before and during the call. By doing so, you may find it easier to stay focused on the topic at hand and to sound more confident than you normally do.

It’s Really Very Easy

The Income Support team are generally very helpful so try not to worry too much when making a call. The vast majority of cases they deal with are sorted out quickly and efficiently, with no unnecessary drama.