Call Green Flag
Green Flag is one of the country’s best-known breakdown services, providing coverage to customers throughout the UK. The service that they provide is clearly an extremely important one, as who really wants to be stuck on the side of the motorway, with nobody free to help them? Because they are such a large company, they receive phone calls from huge numbers of people every day, who are looking to take out breakdown cover, request assistance, or speak to someone about a wide range of other matters.
If you are looking to call Green Flag soon, we have the perfect number for you, right here at Contact Number UK. The reason it is so good is simple: we’ve made sure that it is a low cost number, so you won’t run up massive bills, regardless of how long you’re on the phone to Green Flag for. It’s also able to get you through to the department you need to speak with, whether this is complaints, customer services or any other. So, if you are about to call Green Flag, doesn’t it make sense to call using the number found here at Contact Number UK?
Of course, there are also other breakdown companies found in the UK as well, many of whom can also offer good packages to their members. As you’d expect from us, we’ve also got numbers for many of these companies as well, including AA Breakdown. So, why not take down their numbers as well, so you can spend some time ringing around and getting the best possible quote for your breakdown cover?
About Green Flag
Green Flag was formed way back in 1971, when the breakdown services industry was dominated by AA and the RAC. Throughout the time since, they’ve grown to become a brand recognized throughout the country, and are now often the first port of call for those looking for a breakdown assistance quote. Over the years they have been owned by a few different companies, however they are now part of the large Direct Line Group, which explains why those taking out insurance with Direct Line usually have roadside assistance with Green Flag. Of course, their breakdown assistance is also available to those who don’t have Direct Line insurance though.
Unlike the AA, Green Flag don’t have their own vans, but instead utilize a network of garages and subcontractors to provide assistance to stranded motorists. This is a model that they have used ever since their inception, and allows them to keep their prices down. Aside from standard breakdown cover, they also offer a number of other services, such as European cover and a breakdown service for owners of caravans and motorhomes, with the latter provided on behalf of the Caravan Club. All of the products they offer are underwritten by U.K. Insurance Limited.
Should you call them?
You might have any number of reasons for contacting Green Flag, and your reason for calling is likely to be specific to your own circumstances. The Green Flag customer service team is used to handling enquiries of all types though, so they’ll be able to deal with your call in a professional and helpful way. Of course, if you don’t think that they’ve dealt with your call well though, you can make a complaint, or ask to speak with one of the supervisors. It’s uncommon that you’ll be disappointed with their response though, so don’t let this put you off calling them today.
But what are some of the more commonly seen reasons for people contacting Green Flag? Well, you’ll find five of them below…
- Getting a quote for breakdown cover
- Complaining about an aspect of their service
- Cancelling a breakdown policy
- Requesting breakdown assistance
- Updating personal details
As already mentioned though, it really doesn’t matter why you are calling Green Flag, as you’ll be able to get through to any department when you call using the number found on this site. So, why not pick up the phone right now and call Green Flag. You might have fantastic breakdown cover by the time the call ends.
Contact Number UK Have you Covered
If you need to contact Green Flag, it really hasn’t ever been easier. All you have to do is use the contact number found on this page, and you’ll be speaking to a Green Flag customer service advisor in a matter of minutes.
Call Centre Opening Hours
Green Flag do not provide opening hours on their website, however they are almost certainly open during office hours. Those who already have breakdown cover and need to request assistance will also almost certainly find that they can be contacted for this reason 24 hours a day. For those calling about non-emergencies, the best time to ring is as early as possible, as this is when the lines will usually be at their quietest.
How to contact Green Flag
Green Flag also offer a couple of other ways to contact them, namely email and live chat. Email will leave you waiting quite a while for a response though, while online chat isn’t quote as easy as simply picking up the phone and speaking to a member of the Green Flag customer service tea, That’s why many people prefer the option of calling them.
What can this company help with?
It goes without saying that you should phone Green Flag if you are currently a member and need to get some assistance. You should also call them if you are not a member and are thinking about getting breakdown cover. Don’t forget to call the other breakdown assistance companies as well though, so that you get the best possible deal.
Speak Directly to Green Flag Support Helpline
So, now all you need to do is pick up the phone and contact Green Flag today. Thanks to the number found at Contact Number UK, calling this breakdown company has never been easier.
Making a Complaint to Green Flag About Their Breakdown Services
Green Flag, in common with the other major roadside assistance organisations in the United Kingdom, is a well-respected company that provides an invaluable service to millions of motorists across the country. However, in common with any large organisation, the service they provide sometimes does not go according to plan. If you have called on Green Flag for assistance recently and been less than 100% satisfied with the service you received, you may wish to make a complaint.
Some people are reticent to make complaints because they do not enjoy confrontation. Nevertheless, the truth of the matter is that Green Flag relies on a network of subcontractors across the UK so they will want to know if one of them has let you down. They will welcome your complaint and will want to do something positive about it so there is no reason for you to worry about how they will react when you make your grievance known to them.
The Best Way to Make Yourself Heard
The easiest way to get in touch with the complaints department and tell them what happened is to use the main Green Flag contact number on our site. It is a low cost number and once your call is answered you can select from various options presented by the automated call handling software to ensure that you end up speaking to somebody in the correct department.
Whilst you may initially have to press a few buttons and listen to some automated responses, you can rest assured that your call will be directed to the complaints department in short order and you will have the opportunity to discuss your issues with a real person, not a machine. Many people are not keen on being presented with lists of options when they are making a complaint but such call handling systems help large organisations to direct calls quickly and efficiently, thereby enabling them to keep their operating costs to a minimum and to pass on savings to their customers in the form of lower prices for the services they provide.
The Art of Complaining
There are a number of questions to consider before you call to make a complaint, which should help to ensure that you are able to communicate clearly and calmly with the people to whom you speak.
- What Exactly Was Wrong with the Service You Received? – If you have a tendency to get mad when complaining, it will help to make a note of the problems you encountered so that you can enumerate them clearly and calmly when you are speaking to the complaints department. You may be tempted to shout and scream, especially if the service you received was particularly poor, but try to remember that the person you speak to was not responsible for the problems you encountered and can only help if you remain calm and collected.
- What Are They Going to Do to Make the Situation Right? – Something else to consider before you make your call is what you want to happen. Whether you are interested in obtaining a refund for the cover you paid for, a discount on future services, or simply a written apology that acknowledges the lapse in quality and makes you feel like a valued customer, you should get this clear in your mind beforehand.
- Taking Names – To make it easier to follow up your complaint at a later date, you should make a note of the name of the person to whom you speak. If you have asked for a refund or a written apology and it is not forthcoming within a reasonable timeframe, it will be much easier for you to take further action if you are able to refer to the member of staff who dealt with your original call.
Looking to the Future
No matter how angry you may be about the mistakes that were made when you first called and asked for roadside assistance, you should bear in mind that no organisation can perform flawlessly 100% of the time. With this in mind, you may want to give Green Flag a chance to show you how good their service really is, even if one of their subcontractors let you down in the past. Every breakdown service in the country makes mistakes on occasion so do not do anything hasty such as cancelling your cover with immediate effect.
Whatever your reasons for wishing to make a complaint, we wish you the best of luck and a speedy resolution to your problems.
- 1 Green Flag Contact Number
- 1.1 Call Green Flag
- 1.2 Call Green Flag Direct
- 1.3 FAQs
- 1.3.1 Making a Complaint to Green Flag About Their Breakdown Services