Go North East Contact Number

Talk to the team
0843 903 3733

About Go North East

Go North East provides public transportation services throughout the north east of England, specifically, they run a large number of bus services. If you live in County Durham, Northumberland or Tyne & Wear, you’ll find that their services come in very handy when it comes to travelling between the towns and cities in those areas. Bus services are vital to the livelihood of thousands of people as the Go North East bus routes frequently make up crucial parts of many work commutes. That’s not to mention that they will also be essential for people who wish to enjoy a healthy social life as well as serving many other purposes too. There’s no way to deny the importance and significance of these helpful bus routes.

Travelling by bus is not only one of the more affordable ways to travel, but it is also better for the environment. If each person who went on the bus had instead driven in a car, that would result in a significantly larger amount of fuel being used up, much more carbon dioxide being put into the atmosphere and (on a smaller note) much more traffic on the roads. So it’s easy to see how the bus might be the more popular choice even for those who have access to a car.

Journey Planner

If you’ve got quite a way to travel in the north east area, then you might be quite interested to hear about Go North East’s journey planner. All you need to do is enter your starting point and enter where it is that you want to end up and then you’ll be told which buses you need to catch in order to make your journey. This can help to make things a lot easier for you and will save you from having to improvise your journey as you go along. It really helps to provide customers with a nice peace of mind whenever they’re travelling to somewhere they’ve never been before.

Buy Your Tickets Online

If you know exactly where you need to go and which buses to catch (which the journey planned can help you with), then it makes sense for you to book all your tickets online beforehand. As bus drivers often prefer to get the exact change for their tickets, purchasing them online in advance can often be a very good idea. These can be ordered directly from the Go North East website, or from their app – you can even own your tickets digitally via the app, which can often be very convenient. Click here to find all of the options for purchasing your tickets online.

Call Go North East Direct

Contact Go North East

If you would like to get in touch with Go North East (whether to ask a question, make a complaint or anything else) then you can use the contact details below in order to get in touch with them.

Go North East Telephone Number

If you think it would be best for you to speak directly with somebody on the Go North East customer services team, then you might like to call them on the phone. For all telephone enquiries, use the following number: 0191 420 50 50. This line is operated from 7 a.m. to 7 p.m. on weekdays and from 9 a.m. to 5 p.m. on weekends and bank holidays. This comprehensive phone services means that customers should never find themselves left in the dark in regards to these bus services. If you wish to raise an issue about a particular bus, it is important that you are able to remember what time service it was, as without this information is is doubtful that they will be able to determine which of their drivers or buses you took issue with.

Go North East Contact Address

If you would like to contact Go North East in writing, you can do so by using the following freepost address:

Go North East Customer Services Team,
Freepost NT2674,
Gateshead,
NE8 1BR

When writing to them, you should make sure that you do not spare them any details. The more information they are provided with, the higher the chance that they will be able to give you an adequate response. They endeavour to respond to all written enquiries within five working days of receiving them. Be entirely sure that you do not forget to include your own contact details, as without them it will be impossible for them to give you any kind of response!

Live Chat

If you’ve got a small question which you think could be answered quickly if you had the chance to speak to somebody over live chat, then you’ll be pleased to hear that this is a service which they provide on their website. On all pages of the site, you’ll see that, to the bottom right, there’s a little live chat box which you can click any time you want to speak directly with somebody. It’s a simple, but very convenient service.

Customer Feedback Form

Using Survey Monkey, Go North East have created a form for customers to fill out so that they can express their feelings about the service. If you are keen to provide them with some feedback, be it good or bad, then you can click here to find the form. This sort of thing is very useful as it helps to ensure that they know what they are doing right and what they are doing wrong, which in turn helps them to improve and enhance the services which they provide.

Complaints

If you would like to file a complaint against Go North East, there are several different ways for you to do so. You can either do this over the phone (which would, ideally, result in a resolution as quickly as possible) or you can get it to them in writing. The number and address listed above are both appropriate to use for these kinds of communications. Another possibility is to send a private message to either of their social media accounts (links below) which they should respond to as quickly as possible. If you ever feel that your complaint is not given an adequate response, then you can ask for it to be escalated to the next level, which will result in your complaint being shown to a manager. If this happens, you need to make it clear why it is that you feel that their initial response was not satisfactory.

Join the Team

If you have always wanted to work for a bus service, then you might like to check out the Go North East careers page. A business like this requires lots of different people to keep it running smoothly, so there’ll always of plenty of jobs with the company. They’ll need people to actually drive the buses, people to work at the bus stations, people to run the customer services and many others too. If you’re looking to change your career path or are unemployed, then it might be worth checking that page on the Go North East website whenever you can. They list all of their current vacancies there and if you can’t anything when you first visit, you might like to check back regularly as they’re sure to have something which appeals to you eventually.

Go North East App

For those who travel a lot (and make regular use of these bus services), the Go North East app might be quite appealing. This app provides various benefits. It is possible for customers to digitally purchase tickets, which eliminates the problem of people getting to the bus and forgetting to bring along any change to pay for their fare. Having your tickets digitally also greatly reduces the risk of you losing your ticket and being unable to get the bus home. The app also gives you access to the timetables of all of their bus routes and for those times when the buses aren’t quite able to match up with the times on the timetable, it provides live updates on when the bus leaves each stop. Check the links below to find out how to download it:

Go North East on Social Media

If you would like to follow Go North East on social media, then the links to their accounts can be found below:

  • Go North East on Twitter: If you ever have a question about their bus services, you might like to tweet it to them as they respond to customer questions between 7 a.m. and 7 p.m. on weekdays and 9 a.m. to 5 p.m. on weekends and bank holidays. It’s also a useful way to keep up to date with any ongoing promotions and external factors which might affect their services.
  • Go North East on Facebook: This is another way for customers to check whether or not there are any roadworks (or traffic accidents) might be causing issues for the buses. If anything is ever unclear, you can just leave a comment and they’ll respond to you.

Useful Links

If you are still looking to find out more about Go North East, then you might like to check out the links below:

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