Thomas Cook Contact Number

Contact Thomas Cook

Call Thomas Cook for all enquires regarding holidays, flights, bookings, baggage information, complaints, general enquires and much more. Whatever you need to get in contact with Thomas Cook about, you can speak to a member of the customer service team easily with the contact number above.   

Thomas Cook contact numbers & opening times:

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About Thomas Cook

Thomas Cook is one of the biggest names in travel in the world. They offer flights, hotels, package holidays and all inclusive holidays for customers to enjoy. Thomas Cook is a British company listed on the London Stock Exchange. The Thomas Cook Group was established in 2007 with a merger of Thomas Cook AG, Thomas Cook & Son, and MyTravel Group. Thomas Cook own a number of tour operations along with airlines in the UK, Belgium, and Scandinavia.

Thomas Cook first thought about creating a travel company when he was walking from Market Harborough to Leicester to attend a meeting. He arranged his first customer train excursion to 500 customers for 1 shilling. He continued to plan more excursions, and soon he joined forces with his Son in 1872. They opened a store in London and soon were selling travel accessories alongside their excursions.

As time went on, the company expanded dramatically and now their services include hotels, holidays, flights and all inclusive trips around the world.

Flights & Holidays

Thomas Cook offers a huge variety of holiday destinations, suited to your specific needs. Immerse yourself into another culture with over 72 countries to explore, not including Thomas Cook airlines or Condor. They offer a number of budget and luxury flights and holidays depending on what you are looking for.

Get deals and competitive prices on hotels and city breaks to explore another culture. With thousands of deals to look through, you will find the perfect holiday to suit you. If you want more information about the deals and holidays on offer from Thomas Cook, contact them using the phone number above and speak to a member of the customer service team.

If you are looking to book a holiday, simply take a look through the destinations on offer. Once you have decided on your desired destination you will need to pick your flights and hotels for the date you wish to travel. You then have the choice of whether you want to buy any extras or not for your holiday. Once you have picked your extras (if you selected any) you will need to head to the checkout and pay for your holiday.

If you are struggling to book your holiday, flights or wish to ask a question about the booking process or specifics of your holiday, call the contact number above and speak to a member of the team. They will be able to get your issue resolved quickly.

Complaints

Unhappy with the service you received from Thomas Cook? If you have had a bad experience with Thomas Cook or had any trouble with your booking then you will need to log a formal complaint. It’s important that you contact Thomas Cook using the number above to inform them of your grievance. This gives them the opportunity to resolve your issue over the phone. If you issue is still not resolved, your complaint will be passed to a manager who will try and solve the issue for you. It may take up to 28 days for a member of the team to get back to you.

If your issue is still not resolved then it may be time to consider using Thomas Cook Alternative Dispute Resolution (ADR) scheme which has been approved by the Civil Aviation Authority. They should be able to get to the bottom of your complaint.

To get in touch with the customer service team about a complaint, use the contact number above.

FAQs

How do I select my seat before my flight?

After you have completed your booking then you will be able to choose which seats you would like for your journey. Do this through Manage Bookings after you have bought your tickets. You are also able to book your seat during the booking process.

What is my hold baggage allowance?

You can find your baggage allowance for your flights if you log into your account online and typing in your booking reference number. If you have booked a package holiday then you will need to double check with your booking agent for baggage allowance.

Where is my booking reference number?

Your booking reference number can be found in your travel documents. If you are not sure where your booking reference number is then contact the customer service team for assistance.

How can I pay for my holiday?

You can pay for your flights or holiday online using your debit or credit card. The following cards will be accepted to use online:

• Visa Electron
• Visa Debit
• Visa Credit
• Mastercard Debit
• Mastercard Credit
• Mastercard Pre-paid
• American Express

If you are having trouble booking or paying for your flights or holiday then call Thomas Cook using the telephone number above.

How do I know that my booking has all gone through?

Once you have paid for your holiday or flight through the Thomas Cook website, you should be sent a confirmation email outlining your payment and booking details. If you have not received a confirmation email then use the Thomas Cook helpline to speak to a customer service advisor. They will be able to confirm if your booking has gone through or if you need to book again.