ESA Contact Number

Speak to Customer Services
0843 506 0359

Call Employment and Support Allowance


Are you looking to contact the employment and support allowance team today? If so, you’ll need to join the many other people thinking of doing the same, which means that you’ll almost certainly be stuck in a long, boring queue, waiting for ages for your call to be answered.

Even if it’s an emergency you’ll still be forced to wait, which is clearly a problem for some people. Unfortunately this can’t be changed but you can save some time by using the ESA number found on this site, which will get you through to an advisor directly.

What’s more, you won’t have to sift through the internet looking for the ESA contact number, as you’ll find it right here. Like many agencies, they don’t make it too easy to call them, as they hide their number somewhat, but that’s not a problem for you to worry about now. So, avoid those queues and save yourself some time by contacting the ESA telephone number.

There are absolutely no catches when you call ESA using the number on this website. We have simply provided it so you can speak to employment and support allowance without the hassle of waiting in long queues. Just type the number into your phone and make the call – it really is as easy as that! Don’t forget that we also have loads of other convenient details for places managed by the Department for Work and Pensions and Job Centre Plus.

About ESA Customer Services from

It is the replacement for the now defunct Incapacity Benefit. It is used by millions of people throughout the country, which is perhaps why you find it so hard to get through when you contact ESA. It’s understandable why so many people need to call though, as for many it is their only way of getting an income, and any issues directly impact on their quality of life. Having to wait in a queue is just another issue callers have to overcome, on top of the additional issues they need to get sorted.

They don’t just give out money though – it also helps people to get help they need to work if they are able to. If you think you are entitled to benefits, you’ll need to go through a thorough assessment, after which you’ll be told how much you are eligible to receive. While on this scheme you might be required to attend regular interviews, or attend a support group.

Call ESA Direct

to make a benefit claim

How to Contact ESA?

The reasons to call employment support allowance are varied, and many of them are extremely important. After all, it is a worrying time when a payment hasn’t been received, or when someone thinks that they are entitled to receive state funding. They have the provisions to answer questions of all types though, and the customer service advisors are generally pretty helpful.

The amount of time you have to search for a working telephone number online is not worth the hassle when need to speak to the employment support allowance claim team. That’s why we compiled all of the information to help you when getting in touch. As already stated, you might need the employment and support allowance telephone number for many different reasons, however perhaps the main reasons for contacting them are:

  • Find out if you’re eligible
  • Discussing existing arrangements
  • Querying whether your payment was correct
  • Making a complaint
  • Speaking about how to get back into work

The above bullet points aren’t all the reasons why you might call them though, as everyone has their own personal circumstances. It is important to remember this: when you call, you should have all of the relevant paperwork with you, as they are likely to ask for lots of details before they can deal with your request. You’ve already saved time – why now start wasting it again by hunting around for documents mid-conversation?

Contact Number UK Have you Covered

If you think that you need to speak with the DWP support team, there’s no better time than the present. After all, putting off the call will only allow the worries to build up in your mind. When you do call, just tap in the number we’ve given you, and you’ll get put through straight away – no queueing or waiting. There really is no point in waiting ages for your call to get answered, thanks to the numbers we provide at Contact Number UK!

ESA UK Contact Number

ESA Contact Numbers

How to get in touch with the claim team:

0843 506 0359

  • ESA Customer Services Number: 0843 506 0359
  • ESA Text Phone Number: 0843 506 0359
  • Welsh Language Number: 0843 506 0359
  • Northern Ireland Number: 0800 085 6318
  • Northern Ireland Text Phone Number: 0800 328 3419
Lines are open Monday to Friday 8am – 6pm. Calls are charged at local rate or free depending on whether you call from a mobile or landline and which number you call.

Call Centre Opening Hours

You are able to contact ESA between the hours of 8am and 6pm, Monday through to Friday. There are no times that are better to call than others, as the lines are usually busy throughout the day. This means that it is best to call via 0843 506 0359 if you want to guarantee your call is answered quickly.

How to speak to employment support allowance

The other ways to contact them are via email and by sending them a letter – although both of these will lead to pretty slow answers. It’s much better to call them using 0843 506 0359 and get an instant answer to your question. The ESA is also on Twitter, and can be contacted there, although this isn’t the best way to get answers to important questions!

What can this company help with?

The main reasons for calling ESA have been explained further up the page, but you should really contact them if you have any questions or queries regarding your payments. You should also contact them as soon as possible if you think that you are entitled to ESA, or you think that you should no longer be receiving the payments.

Speak Directly to ESA Support Helpline

Now you know how to contact ESA in the simplest and fastest way – just use the number we have provided.! In case you’ve missed it, the number is 0843 506 0359 and it will get you through to an advisor at the ESA in the fastest time possible!

What is the support group and work-related activity group?

If you’re eligible for the benefit then you will be put into either the:

  1. ESA Support Group – This group that the DWP has determined cannot work. Therefore you under no-obligation to look for work.
  2. Work-Related Activity Group – The DWP may decide that your condition doesn’t prevent you from working. In which case you will be given help on how to improve your chances of finding a job.

How do I change my address details?

You will need to tell the Department for Work and Pensions if you move home. Please note, it may affect your eligibility for benefit or the rate that you’re entitled to.

How do I get extra support and advice?

You can call the employment and support allowance team or advice and support. Alternatively, contact the Citizens Advice Bureau if you have a problem.

What is the allowance amount?

For the first 13 weeks applicants are in what is known as the assessment phase. This is done to assess your ability to work. A single under 25 receives £57.90

How do I make a complaint?

If you’re unhappy with any part of the application process or the service you have received, then you have the right to complain. Simply give them a ring and explain that you would like to make formal complaint.

How do I appeal a decision?

If you’re unhappy with a DWP decision to not assign you points or to assign you to the wrong group then you have the right to appeal. During the appeals process. The local welfare rights group may be able to help with this.

How do I make an application?

You can make an application by completing the interactive claim form on the website. You can ask for alternative formats or assistance if you suffer difficult completing the forms. The quickest way to apply is by calling the contact centre. Download the ESA Application Form.

What information do I need to make a claim?

  • National Insurance number
  • medical certificate
  • GP’s address and phone number
  • home and mobile telephone numbers
  • mortgage or landlord details
  • council tax bill
  • employer’s address and telephone number and dates of employment or last day worked
  • bank account details
  • details of any other money you are getting, such as benefits or sick pay

How do I change my bank details?

You can change your bank details that receive your benefits by phoning the contact centre. You may be asked to complete a change of details form.

Is there a benefits calculator?

There is no specific benefits calculator for the employment allowance at this stage. However, it is quite straightforward to calculate what you may be entitled to.

What is a capability assessment?

The ESA Medical Assessment is the next step after submitting you ESA50 form. You will be asked to attend the Health Assessment Advisory Service to check your eligibility. You usually receive a call to arrange a date for this. You will be told where your nearest center is, you must say if your illness will prevent you going there – in which case you can arrange for a home visit.

Am I eligible if living with a partner or in a couple?

If you’re living with a partner who is already claiming then it is unlikely your benefits will be affected. If however your partner has savings and can support you, it may affect your claim.

Is my eligibility affected if I have depression or another illness?

If you have a mental illness or any other type of condition that affects your ability to work, it will determine which group you’re put in. If your illness stops you from being able to work then you will put in the support group, with no expectation of work.

Is it possible to email the office?

You can email on

Can I claim if I’m employed?

As this benefit is for those that are struggling to get into work or are unable to work, you are unlikely to be able to claim if you’re working.

Is there a free phone number?

  • Yes, landline, calls from mobile may be charged: 0800 055 6688

What are the relevant regulations and legislation?

The rules are governed by the The Employment and Support Allowance Regulations 2013.

Is ESA Taxable?

ESA is not taxable. It is considered a tax-free state benefit.

A Guide to Claiming Employment and Support Allowance (ESA)

There are loads of different types of benefits out there, all of which are designed to assist those in the most need. Employment and Support Allowance (ESA) is perhaps one of the mostly widely recognised of them though, with huge numbers of people claiming this benefit every year. While it is well known, many people simple don’t understand it though, and haven’t got a clue about how to go about claiming it. That’s where this article comes in, as it will provide you with a run-down of the most important points related to ESA, as well as how to get your application started.

It’s important to mention that you’ll probably need to contact the ESA when you are applying for this benefit, but this is easy. You’ll find a great ESA contact number right here are Contact Number UK, which you can use to get through to the ESA quickly, and without racking up insanely high call charges. So, why not save the number to your phone right now, so you don’t have to search around for it in the future?

What is ESA?

Understanding ESA is the first step to getting the benefits you are entitled to. After all, they say that knowledge is power, and with enough knowledge of this benefit, you can be confident of acceptance when you make your application. In a nutshell, ESA provides financial assistance to those who are unable to work on medical grounds, as well as helps them to find work if they are able to. Absolutely anyone can apply for ESA, however how much money is received depends on personal circumstances (this is discussed further down the page).

Contributory ESA and Income-Related ESA

There are actually two different types of ESA, and they are known as Contributory ESA and Income-Related ESA. You might receive just one of these, or you could receive a combination of the two – it really depends on your circumstances. There are some differences between the two though…

Contributory ESA is only paid if you have contributed enough money previously, via National Insurance payments. It is a flat-fee and isn’t affected by any savings or other income, aside from some pensions. Contributory ESA will only be paid for a maximum of 12 months.

If you haven’t contributed money via National Insurance, there’s no need to worry though, as Income-Related ESA is there to help. This type of ESA assesses your needs and balances them against the money you already have, allowing a figure for ESA payments to be calculated. There is no time limit to this type of ESA, which will reassure many who are in need of ESA on a long-term basis. There is a caveat to this type of ESA though: you can’t get it if you (or your partner) have over £16,000 in capital or savings. It should also be noted that Universal Credit has replaced Income-Related ESA in some areas of the country, and that it will be rolled out across the rest of the country soon.

Who Can Claim ESA?

ESA is a benefit available throughout the country, and the majority of people can claim it. There are some restrictions though, namely:

  • Claimants must be aged 16 or over
  • Those over retirement age can’t claim – ESA is replaced by the state pension
  • ESA can’t be paid alongside Jobseeker’s Allowance
  • It’s also not payable alongside Statutory Sick Pay or Statutory Maternity Pay

Of course, it also goes without saying that applicants for ESA must have a limited capacity to work, which can be caused by a variety of different reasons, including both physical and mental conditions. Those claiming ESA must also reside in Great Britain and have the legal right to do so.

How to Claim ESA

Claiming ESA is quote a long process, and begins with the applicant contacting the ESA, usually by phone. It is also possible to get the process started by filling out the ESA1 form and then taking it to your local Job Centre Plus. When you make an ESA claim, you will need provide a lot of information. So make sure you have things like your National Insurance number, GP’s contact details, mortgage details, bank account details, and details of any other benefits you are receiving, to hand. This will save a lot of time as you’re going through the questions with the advisor.

Once you have given the details, you’ll be told whether you’re eligible for ESA. If you are, you’ll automatically start receiving the basic rate while you go through the “assessment phase.” This is a 13-week period (although it is often extended due to delays) when you’ll be assessed for your suitability to work, as well as whether you’ll be placed in the support group or the work-related activity group. It should be noted that those with terminal illnesses and those reclaiming less than 12 weeks after an earlier claim will not have to undergo this assessment.

If you are placed in the support group, it has essentially been decided that you have a limited capability for work-related activities. This means that you’ll receive a higher rate of benefits. Those placed the work-related activity group are those that have been adjudged to not have a limited capacity for work-related activity. They will get a lower rate of ESA, and will also have to attend a number of work-related interviews, as well as taking part in what is called “other work-related activity.” Those in the latter group can’t be forced back into work though.

So, there you have it: a guide to the ESA, and how you can claim it. If you think that you deserve to be getting ESA, the best thing to do is contact them today and speak with one of their friendly customer service team members.


ESA Contact Number

ESA Contact Number
Call the Employment Support Allowance Team for help with making a benefit claim.
Dorset House, 27-45 Stamford St,
London SE1 9NN –
United Kingdom.

Tel : 0843 506 0359
Email :

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